1. Information We Collect

We collect the following types of information:

Account Information: Name and email address when you create an account.

Course Activity: Your progress through courses, responses to exercises, and completion status. This helps us deliver your learning experience and may be used to improve our courses.

Usage Data: How you interact with our platform, including pages visited, features used, and time spent. This helps us understand how to improve the learning experience.

Payment Information: When you subscribe, payment is processed securely through third-party providers (such as Stripe). We do not store your full credit card details on our servers.

Communications: If you contact us, we retain that correspondence to help address your questions or concerns.

2. How We Use Your Information

We use your information to:

• Provide access to courses and track your learning progress

• Process subscriptions and payments

• Send important account notifications (confirmation emails, subscription updates, password resets)

• Improve our courses and platform based on how learners engage with content

• Respond to your questions or support requests

• Send occasional updates about new courses or features (you can opt out at any time)

3. What We Do Not Do

We do not sell your personal information to third parties. We do not share your individual course responses or personal reflections with anyone. Your learning journey is yours.

4. Sharing Your Information

We may share limited data with:

Service Providers: Trusted third parties that help us operate (payment processing, email delivery, hosting, analytics). These providers only access information necessary to perform their services and are obligated to protect it.

Legal Requirements: We may disclose information if required by law or to protect the rights and safety of The Hollow School, our users, or others.

5. Data Security

We use industry-standard security measures to protect your personal information, including encryption for data in transit. While we work to maintain strong security practices, no online platform can guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Update or correct your account information

• Delete your account and associated data

• Opt out of marketing communications at any time

• Request a copy of your data

To exercise any of these rights, contact us at hello@hollowschool.com.

7. Data Retention

We retain your account information and course progress for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

8. Cookies

We use cookies to keep you logged in and to understand how our platform is used. You can manage cookie preferences through your browser settings, though disabling cookies may affect your experience.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Children's Privacy

The Hollow School is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our platform and updating the effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@hollowschool.com.